Effective Date: 1 September 2025

Overview
The Malaysia International Trade and Investment Chamber of Commerce (MITIC) is committed to providing high-quality services and activities to members and partners. If you wish to request a refund after making a payment, please refer to this policy.

Eligibility for Refunds
Membership fees: Membership fees are generally non-refundable unless exceptional circumstances are approved by the Chamber’s governing council.
Event registration fees: If an event is cancelled by the organiser, registration fees will be refunded in full. If a participant cancels for personal reasons, the request must be submitted at least one month before the event begins to qualify for a partial refund. Late requests are non-refundable.
Non-refundable items: Services already used or commenced, business-matching fees, sponsorship fees, and items expressly identified as non-refundable.

Refund Process
Send your request to info@miticasian.org with proof of payment, an order number or registration details. Once approved, the refund will be processed within 14 working days and returned through the original payment method, including bank transfer, credit card or e-wallet where applicable.

Late or Missing Refunds
If you do not receive a refund within the stated period, first contact your bank or payment-service provider. If the funds are still not received, contact us at info@miticasian.org.

Charges and Fees
Any bank charges or payment-channel fees arising from the refund process will be borne by the applicant.

Changes to This Policy
MITIC reserves the right to amend this Refund Policy at any time. Revised terms will be published on this page together with their new effective date.

Contact Us
For questions about this Refund Policy, contact us at Info@miticasian.org or +60178933229.